Returns & Exchanges

Due to the perishable nature of our hand-iced biscuits and confectionery, we are unable to accept returns unless the items arrive damaged or incorrect. We take every precaution to ensure your treats arrive in perfect condition, but if there is an issue, please contact our team within 48 hours of delivery.

Return Process

• 1.
  Inspect Your Order

  Carefully examine your biscuit tin and packaging immediately upon arrival to ensure everything is in pristine condition.

• 2.
  Document Any Issues

  If you notice any damage or errors, please take clear photographs of the product and the outer shipping label as evidence.

• 3.
  Contact Our Team

  Email our customer service experts with your order number and photos so we can evaluate the situation for a replacement or refund.

• 4.
  Resolution Process

  Once approved, we will either dispatch a fresh batch of biscuits immediately or process a full refund to your original payment method.